Refund Policy

• You can cancel a paid subscription at any time. Cancellation stops the next renewal; you keep paid features until the end of the period already paid.
• If this is your first payment for a given paid plan, you can request a full refund within 14 days of the charge.
• After those 14 days, renewal charges are generally not refunded for unused time, except where the law requires it.

For your first successful payment of a paid subscription or add-on, you may request a full refund within 14 days of the payment date. You can use the paid features during that window and still request the refund.

After a refund, paid features are turned off and your account continues on the Free plan. We may refuse a second 14-day refund on the same plan if you resubscribe only to use the window again.

Email hello@tomy.bio from the email on your account. Include:

• The email and username of the account
• Approximate date of the charge
• What you bought (for example Pro monthly or yearly)

We aim to reply within a few business days. Approved refunds go back to the original payment method. Banks and card networks can take additional days to show the credit.

To stop future charges, cancel in Dashboard → Settings → Subscription (customer portal), or email us. You will not be billed again. Access continues until the current period ends. That is not a refund of the current period unless you also qualify under the 14-day rule or consumer law.

Subscriptions renew automatically until cancelled. We do not prorate or refund unused days after the 14-day window on a first payment, unless we are required to by law or we charged you in error (duplicate charge, wrong amount, or you never received access).

One-time or separately billed add-ons follow the same 14-day rule from the payment date. If an add-on is bundled into Pro, refunding Pro also removes those Pro-only features.

Please contact us before disputing a charge with your bank. If a chargeback is filed, we may suspend paid features while it is investigated. Fraudulent disputes may result in account termination.

If you are a consumer in the European Economic Area, the United Kingdom, or another place with a mandatory cooling-off period for distance contracts, those rights apply in addition to this policy. This policy is meant to meet or exceed a 14-day withdrawal for digital services you buy from us. Nothing here limits rights you cannot waive under local law.

If we charged you twice, charged the wrong amount, or a paid feature you paid for was unavailable due to an extended outage on our side, email us. We will refund or credit as appropriate.

Refunds and billing: hello@tomy.bio. See also Terms of Service and Privacy Policy.